Posted on May 01 2020
To the Berkshire Blanket family,
As a company whose mission is to spread warmth and comfort, the health and well-being of our employees, customers, and community is our highest priority. We believe that we must do our part to help reduce the transmission of COVID-19 (Coronavirus). Here are some of the steps we are taking to protect our community during this challenging and evolving situation.
We are meticulously following the recommendations set forth by the Centers for Disease Control and Prevention (CDC). After careful consideration, we have instructed all employees, who have the ability, to work from home. This began on March 16 and will continue until we can ensure the complete safety of our employees.
Our facilities and warehouse operations have increased their cleaning routines, including handwashing, sanitizing, and cleaning of equipment to ensure the safety and health of our employees and customers.
Our Customer Care Team is ready to answer any of your questions about your online shopping experience and to provide further information about the actions Berkshire Blanket is taking to protect your health and safety. You can contact our Customer Care Team via phone at 1-800-372-2018 or email at firstname.lastname@example.org.
While we continue to work with these new requirements, returns, refunds, and replacements may be delayed. We ask that you are patient with us and reach out to our Customer Care Team with any urgent questions or concerns regarding your order.
We will continue working hard to serve our customers as best we can during this time. To help you feel comfortable while you are practicing social distancing, for the next two weeks, all orders placed through berkshireblanket.com will ship for free.
We will continue to work closely with state and local officials to understand our responsibilities as a member of the greater community. We will share information with our customers and employees as this situation continues to evolve.
In the meantime, thank you for your understanding, your patience, and, most importantly, for being a part of the Berkshire Blanket family.
Be well, and stay cozy.
The Berkshire Blanket & Home Co. Team