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Assistance and Warranty

5-year limited warranty - Berkshire Blanket®, Inc. warrants its heated products (featuring Intellisense™, PerfectHeat, and other technologies) will be free from defects in materials and workmanship for five years from the original date of purchase. This warranty covers the controller, wiring, and the blanket itself. This warranty does not cover abuse, accident, damage resulting from failure to follow included care and use instructions and manuals, use of improper voltage/current, or modifications/repairs to the product not performed by the manufacturer. Any attempts to repair or adjust any electrical or mechanical functions on this product will void this warranty. Keep the original sales receipt or order confirmation. Proof of purchase is required to begin a warranty action and receive an issued return authorization number. Berkshire Blanket®, at its option, will repair or replace this product or any component of the product found to be defective during the warranty period. Berkshire Blanket® may choose to issue a credit adequate to re-purchase of the same or simila valued product. To request action under this warranty, to request a RMA, or if your product arrives damaged or has any other quality-related issue, please contact us right away at 800-372-2018 or customercare@berkshireblanket.com so we can correct the issue. To the extent permitted by law: (a) this warranty is in lieu of all warranties, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose; and (b) all other implied warranties and any liability not based upon contract are hereby disclaimed and excluded. To the extent permitted by law, in no event shall Berkshire Blanket® be liable for any indirect, punitive, incidental or consequential damages, or special damages, regardless of whether a claim for such damages is based on warranty, contract, negligence or otherwise. To the extent permitted by law: Berkshire Blanket’s liability is limited to the blanket itself and in no event shall Berkshire Blanket’s liability to the purchaser for damages hereunder exceed the purchase price of the products in respect of which damages are claimed.