100% Quality Guarantee

A blue VelvetLoft blanket in a wooden basket

 

We stand by our craftsmanship and proudly guarantee that every cozy item with our name on it meets our time-honored New England standards for quality.

If they ever prove otherwise, please contact our Customer Care team at 800-372-2018 or use our online form, so we can help you.
 

Although we follow stringent quality control processes and test all of products carefully, there are occasionally some that sneak through with quality-related issues. We want your experience with Berkshire to be only positive.
 

In these cases, we will provide a free shipping label so you can send the product back to us at our expense. Our Quality Assurance team will confirm the quality issue. Our Customer Care Team will then either issue you a replacement product or provide you with a code to purchase another similar product from our website.
 

Whether purchased from us, or from another retailer, any Berkshire item labeled with our guarantee is covered for any quality issues it may have.

At this time, we cover quality issues only on products that were purchased in the United States and we cannot ship replacement products outside of the United States.

Our guarantee covers quality issues only, not returns.  please refer to our Return Policy here for full return information.