100% Quality Guarantee

A blue VelvetLoft blanket in a wooden basket


We stand by our craftsmanship and proudly guarantee that every blanket, throw, decorative pillow, comforter, gift, and sheet set with our name on it meets our time-honored New England standards for quality.

If they ever prove otherwise, please contact our Customer Care team at 800-372-2018 or use our online form, so we can help you.

Although we follow stringent quality control processes and test all of products carefully, there are occasionally some that sneak through with quality-related issues. We want your experience with Berkshire to be only positive.

In these cases, we will provide a free shipping label so you can send the product back to us at our expense. Our Quality Assurance team will confirm the quality issue, and we will provide you with a code for the purchase of a comparable replacement product on our website.

Whether purchased from us, or from another retailer, any Berkshire item labeled with our guarantee is covered for any quality issues it may have.

Our guarantee covers quality issues only, not returns please refer to our Return Policy here for full return information.