Berkshire Blanket & Home Co.®
warrants its heated products (featuring Intellisense™, PerfectHeat™ and other technologies) will be free from defects in materials and workmanship for five years from the original date of purchase. This warranty covers the controller, wiring and the product itself. This warranty does not cover abuse, accident or damage resulting from failure to follow included care and use instructions and manuals, use of improper voltage/current, or modifications/repairs to the product not performed by the manufacturer. Any attempts to repair or adjust any electrical or mechanical functions on this product will void this warranty.
Keep the original sales receipt or order confirmation. Proof of purchase is required to begin a warranty action and to issue a Return Merchandise Authorization (RMA). Berkshire Blanket & Home Co., at its discretion, will repair or replace this productor any component of the product found to be defective during the warranty period. Berkshire Blanket & Home Co. may choose to issue a credit adequate to repurchase of the same or similar valued product.
To the extent permitted by law: (a) this warranty is in lieu of all warranties, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose; and (b) all other implied warranties and any liability not based upon contract are hereby disclaimed and excluded.
To the extent permitted by law, in no event shall Berkshire Blanket & Home Co. be liable for any indirect, punitive, incidental or consequential damages, or special damages, regardless of whether a claim for such damages is based on warranty, contract, negligence or otherwise. To the extent permitted by law: Berkshire Blanket & Home Co.’s liability is limited to the heated product itself and in no event shall Berkshire Blanket & Home Co.’s liability to the purchaser for damages hereunder exceed the purchase price of the products in respect of which damages are claimed.
To request action under this warranty, to request an RMA, or if your product arrives damaged or has any other quality-related issue, please contact us right away at berkshireblanket.com/heated, email firstname.lastname@example.org or call Customer Service at 1-800-372-2018 between the hours of 8AM-5PM Eastern Time, Monday through Friday.