Berkshire Blanket & Home Co.® warrants to the original end-user purchaser that its heated products purchased in the United States and other regions will be free from defects in materials and workmanship for five years from the date it was purchased. This warranty covers the controller, wiring, and the product itself when put to normal use and cared for in accordance with product use instructions and/or manuals issued by Berkshire Blanket & Home Co. This warranty does not cover normal wear and tear; damage from abuse, accident, or damage resulting from failure to follow included care and use instructions and manuals; use of improper voltage/current; or modifications/repairs to the product not performed by the manufacturer.

Berkshire Blanket & Home Co., will either advise to dispose of the item or provide a return label and issue a one-time refund.

To the extent permitted by law: (a) this warranty is in lieu of all warranties, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose; and (b) all other implied warranties and any liability not based upon contract are hereby disclaimed and excluded. Some states and regions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

To the extent permitted by law, in no event shall Berkshire Blanket & Home Co. be liable for any indirect, punitive, incidental or consequential damages, or special damages, regardless of whether a claim for such damages is based on warranty, contract, negligence or otherwise. To the extent permitted by law: Berkshire Blanket & Home Co.’s liability is limited to the heated product itself and in no event shall Berkshire Blanket & Home Co.’s liability to the purchaser for damages hereunder exceed the purchase price of the products in respect of which damages are claimed. Some states and regions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

To request action under this warranty, or if your product arrives damaged or has any other quality-related issue, please contact us right away via email at customercare@berkshireblanket.com or call Customer Service at 1-800-372-2018 between the hours of 8AM-5PM Eastern Time, Monday through Friday. You will be required to furnish proof of purchase, including date of purchase in the U.S. or other region. You may also be provided with a return label for the return of the product so that Berkshire Blanket & Home Co. can conduct testing to confirm that the product is covered by the warranty.