Woman sitting on a sofa hugging a faux fur heated throw.
Heated blankets, wearable throws, & mattress pads landing page banner with a womans legs underneath a faux fur heated throw.
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REGISTER YOUR HEATED PRODUCT

To register your heated product to be eligible for our 5 Year Warranty, please click below.
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WARRANTY INFORMATION

This product comes with a 5-Year Limited Warranty

Berkshire Blanket & Home Co.® warrants its heated products (featuring Intellisense™, PerfectHeat™ and other technologies) will be free from defects in materials and workmanship for five years from the date it was manufactured. This warranty covers the controller, wiring and the product itself. This warranty does not cover abuse, accident or damage resulting from failure to follow included care and use instructions and manuals, use of improper voltage/current, or modifications/repairs to the product not performed by the manufacturer. Any attempts to repair or adjust any electrical or mechanical functions on this product will void this warranty. 

Berkshire Blanket & Home Co., at its discretion, will either advise to dispose of the item and issue a one-time refund, or provide a return label and conduct testing.

To the extent permitted by law: (a) this warranty is in lieu of all warranties, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose; and (b) all other implied warranties and any liability not based upon contract are hereby disclaimed and excluded. 

To the extent permitted by law, in no event shall Berkshire Blanket & Home Co. be liable for any indirect, punitive, incidental or consequential damages, or special damages, regardless of whether a claim for such damages is based on warranty, contract, negligence or otherwise. To the extent permitted by law: Berkshire Blanket & Home Co.’s liability is limited to the heated product itself and in no event shall Berkshire Blanket & Home Co.’s liability to the purchaser for damages hereunder exceed the purchase price of the products in respect of which damages are claimed. 

To request action under this warranty, or if your product arrives damaged or has any other quality-related issue, please contact us right away via email at customercare@berkshireblanket.com or call Customer Service at 1-800-372-2018 between the hours of 8AM-5PM Eastern Time, Monday through Friday.
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Controller Type A resting on a blue velvety plush heated throw.
Controller Type A
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Controller Type B resting on a grey velvety plush heated throw.
Controller Type B
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Controller type C resting on a pink Velvety Plush heated bed blanket.
Controller Type C
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Controller type D resting on a beige velvety plush bed blanket.
Controller Type D
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Controller Type E button with 4 heat settings on a faux fur heated throw.
Controller Type E
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USE YOUR PRODUCT WITH CARE

This controller represents one of many designs. Instructions apply equally to all versions.
A hand touching a sherpa plush heated throw.
DO NOT tuck product into couch, scrunch, or ball up at any time.
A woman touching the remote of a velvety plush heated throw as she sits on a sofa.
DO NOT wrap, cover, or tuck controllers when operating.
Close up of a person pressing the on button of a heated throw controller.
Turn off and unplug when not in use.
Controller with a warning symbol next to a washing machine.
Controller is not waterproof. DO NOT immerse in water.
A spilled glass of water with a warning symbol.
DO NOT allow product to become damp or wet when in use.
A woman draping a plush heated throw over a line for air drying.
DO NOT iron or dry clean. Hang to dry.
A person plugging in a cord into an outlet.
Only use with 120V, 60HZ current supply.
Exclamation point warning symbol.
Not for people who have medical conditions or disabilities which leave then insensitive to heat.
A woman holding a dog paw with a warning symbol.
DO NOT use with or around infants or pets.

FAQ

My Remote is not working. How can I get a replacement?

Unfortunately we don't offer replacement cords separately for liability reasons. If you believe your remote is not working due to a manufacturing defect, you can register your heated product to be eligible for our warranty. You can then email our customer service team with pictures and a description of your issue, and we will review your claim to see if you are eligible for a one-time refund. 

I want a longer cord for my heated blanket. Can I purchase a longer one?

We do not currently carry remotes with cord lengths that vary. The cord length for our heated throws measure 9FT, and the cord for our heated blankets measure at 15FT.

My remote control is flashing. What should I do?

Our remotes have an auto-shut off feature for safety precautions. When the heat setting times out, it will flash. Re-select a heat setting to reactivate the heat or try unplugging and plugging the remote back in. If this doesn’t work, please register for our warranty, follow our Quality Claims Procedure, and we will provide instructions to you on how to receive a one-time refund.

How do I choose the appropriate Temperature Setting For Me?

We recommend beginning on the lowest setting and increasing the temperature based on your comfort level. Our heated products identify temperature based on relative levels rather than exact degrees. This allows our products to heat more effectively and independent of external factors.

Can I use an extension cord with my heated item?

We do not advise the use of extension cords with our heated products.

CONTACT INFO

email customercare@berkshireblanket.com 
or call 1-800-372-2018 between the hours of 8AM-5PM Eastern Time, Monday through Friday.